Make sure the rear cover is completely on. Slowly pull the paper out to the rear of the machine to avoid tearing the page and leaving paper scraps inside that could result in further paper jams. Examine the area now exposed at the rear of the machine.Ī. This will prevent damage to the tabs, which could result in further paper jams.ħ. Set the Rear Cover aside so that the clear plastic tabs are pointing up. Remove the Rear Cover from the back of the machine by grasping it at the center and pulling it straight away from the machine.Ħ.

Turn the machine around so that you have access to the back.ĥ. Repair fees might apply for out-of-warranty products.Ĥ. If out of warranty, locate a Brother Authorized Service Center. If in warranty, contact Brother Customer Support or locate a Brother Authorized Service Center to schedule product replacement or repair. If the white PE actuator is missing, Check the warranty status of your machine by clicking on the Machine Warranty Calculator. If the white PE actuator is in place, go to STEP 4. It is located between the two gray rollers. The PE actuator is a small white plastic piece that looks like a two-pronged fork or tuning fork and is located near the rear center of the machine where the paper tray slides in. Check that the PE actuator is in place and has not been damaged. If any paper remains in this area remove it by slowly pulling it towards the front of the machine.ģ. Carefully check the cavity where the paper tray was installed. Pull the paper tray completely out of the machine.Ģ.

To clear a 'Paper Jam' error, follow these steps:ġ.

Paper jam on brother mfc 9330cdw